Sales and Support: 732-687-8839

Customer Order Tracking Service

Quick Facts:

• Gives customers real-time order, payment, and shipping information
• eBay item and all shipping information is automatically filled out for PayPal payments
• Allows for manual editing of item and shipping data
• Fully integrated with USPS and UPS online tracking
• Serves as an extra resource in your organization to keep track of shipping dates for all orders
• Works with eBay items and your own website orders

Extended Information:

As an eBay seller, we have seen that customers are never against sending you a "quick" (for them!) email inquiring about the status of their order. This is easy for them, but when you have 10 people every day emailing you just to find out where their order is, you end up wasting a significant amount of time. Besides just emailing them back, you have to find out where their order is in the first place.

Eliminate both steps of this problem AND gain a competitive advantage (and appear more professional) by having a website where customers can go to find out this information. Our tracking system even is linked to the USPS and UPS, so that you can show customers extremely detailed tracking information, if available. The UPS tracking page is customizable for Premium Service customers.

Your customers just need to enter their eBay item number/your website's order number (or any combination of unique buyer attributes that you request) and they can quickly view all information about their item. This results in happier customers (as they can instantly have their questions answered) and a happier, more profitable YOU, since you do not have to spend more time and money emailing customers..