Frequently Asked Questions

General

• What do you mean by the term "auction enhancement"?
Auction enhancement is the counter-part to auction management. Both services aim to increase your profits. Auction management tries to cut your costs, while auction enhancement tries to get you more money for your items. In general, a seller needs to do both to succeed. Simple enhancement is not enough, and neither is good management. For example, one type of auction enhancement is those galleries you often see that display your other items for sale in each auction listing, or a service that allows bidders to get text messages reminding them to bid on your auctions.These sort of services generate more bids and thus profits.
• What if you do not offer exactly what I am looking for?
If we do not currently offer the specific feature you need, we are more than likely able to create it for you and implement it into your site. You can also suggest a service for us to create.
• How can you help my auctions sell more? I'm already using all of the eBay upgrade options!
A quick search of eBay reveals that a majority of auctions are primitive and have huge room for improvement. Succesful selling requires much more than the limited eBay upgrades. We evaluate your selling strategy, and use our years of experience selling on eBay to help you maximize your profit. In addition, we give you access to all of the auction tools that will make your auctions blow away your competitors! We provide wireless text message alerts, bidder tools, seller tools, specialized ebay tools, and other custom auction software.
• How do I cancel my service?
All subscriptions to our auctions software and ebay tools can be be cancelled directly through your Benda AE profile. Simply log in to your account, click on the "Profile" link, and then on the "Cancel Account" link.
• How does your referral program work?
Our referral program is very simple. Using the link we generate for you (found by clicking on the "Referral Status" link in your profile) your friends can sign up for our services. Upon their first monthly payment, your account will be credited with one free month of service. You receive one free month of service for each friend that you refer. There is no limit to the number of friends that you can refer.
• What eBay sites does your software work with?
We currently support the following English-language eBay sites: eBay US, eBay Canada, eBay UK, eBay Australia, eBay Ireland, and eBay Philippines.
• Do you support multiple eBay IDs?
At the moment we do not support mulitiple eBay IDs, however, we can link together multiple Benda AE accounts under one payment plan so that you can efficiently use our services for each eBay ID.
• What browsers does your software work best with?
We currently only support the latest version of Microsoft Internet Explorer and Mozilla Firefox.
• Why are my default category selections sometimes erased?
Occasionally, eBay will update their category structure and the default category that you have chosen is no longer a valid category. When this occurs, we reset your default category and you need to chose a new default category. This can also occur with our WISE service when you update your own website categories, and here we will also reset your default category.
• Why are my default shipping selections sometimes erased?
Occasionally, eBay will update their allowed shipping services and one or more of the default shipping services that you have chosen is no longer a valid service. When this occurs, we remove the invalid selection(s) from your default shipping services and you need to chose new default services.
• What website inventory / catalog / sales systems do your auction listing and inventory management services integrate with?
Our auction listing service, which can list an auction and a website item at the same time in one screen, works with any shopping cart or inventory software. In the past we have worked with osCommerce and ProductCart. This applies also to our inventory management service - our services are designed to work with any software that you are using to list and manage items on your website, even your own custom solution!

Explanation of eBay Listing Error Messages

• "You must specify at least one domestic shipping service and cost. You must specify at least one shipping location for international shipping service provided. Please also make sure that you don't use international service in domestic container."
This message means that you have specified an international shipping service option as one of your domestic shipping options. For example, you have selected USPS Global Priority Mail as domestic shipping service option 1. Since USPS Global Priority Mail is an interntational shipping service option, you must select it only in the international shipping service option selection area.

Technical

• How will I be able to access my website (for Web Hosting customers)?
You will be given a username and password that you can use to access your website via any standard FTP application.